Help

Answers to the questions we hear most. Still stuck? Call (07) 3263 1950 or email [email protected].

I didn't get the sign-in email.

Check your junk or spam folder first, corporate email filters sometimes catch it. If it's genuinely not there after a minute, use the resend button on the "check your inbox" screen. If you have your booking reference code (looks like FEST-4K2P), you can also sign in with that instead of the email link.

My sign-in link says it's expired or already used.

Links work once and expire after 6 hours, as a security measure. Just request a new one from the sign-in page.

I'm signing up on behalf of someone else, like my partner.

Each person needs their own email address so we can reach them directly about their specific shift. If you're booking together, you can each register separately and pick the same shift, that works fine.

I got signed out and can't find the original email.

Go back to the sign-in page and enter your email again; if you've booked before you'll land straight on your existing shifts. Your booking reference code also works as a backup way in.

A shift I want shows "Blue Card required", what does that mean?

That shift works directly with children, so we check a working-with-children clearance before confirming it. Your place is held while that happens, you don't lose it, and you'll hear from us once it's verified.

I need to change or cancel a shift.